In the mid-1990’s, on-site PBX systems were provided by legacy copper-wire telephone providers that controlled a near-monopoly on business phone systems. The cost benefits of Voice over Internet Protocol (VoIP) alone, which still can reach as much as 40-80% savings over a traditional system, were enough to motivate the founding members of VirtualPBX to begin the framework of commercially available VoIP and Unified Communications (UC) systems that we know today.
The underlying technology behind Voice over Internet Protocol (VoIP) was initially conceived and experimented with decades ago, but it has only become commercially available for businesses relatively recently. VirtualPBX has been a part of the first team behind that commercialization.
It was the passion for tinkering and exploring the latest trends in technology that made Steve Lange, Founder of VirtualPBX, lay the foundation for the company twenty years ago. The founding members of VirtualPBX have been at the forefront of technology for the balance of their professional careers and, as such, were quick to recognize the potential commercial market for VoIP.
Award-Winning Dash Business Phone System
VirtualPBX’s VoIP products have undergone a variety of iterations over the years, but even its latest offering, the award-winning Dash Platform, can be traced back to the first products that VirtualPBX created. While relatively unrecognizable as a business phone system by today’s standards, the first commercially available VoIP platform had much in common from a basic information architecture standpoint. That being a scalable, efficient, and inexpensive replacement for the heavy phone systems offered by traditional telephone service providers for businesses.
Dash customers can log into their phone system from anywhere they have internet access and make live updates. The company also provides the VirtualPBX Softphone App on mobile and desktop so users can completely go digital. In fact, the desktop app now integrates with Salesforce so all call outcomes can be recorded and key performance indicators can be measured – giving visibility to your teams while also delivering a fast click-to-call interface. Additionally, VirtualPBX offers network services like Network Health Check and VoIP Clear Fix to better manage the network your company relies upon for calls, internet browsing, email, and more so you’re never left in the dark.
Paul Hammond, a Visionary with an Ardent Desire for Success
Paul Hammond, CEO and President of VirtualPBX is working as the chief business visionary who has helped take the company from a cool side-project to a market leader. With over 30 years of strategic, operational, sales, and marketing management experience, Paul has successfully guided the emergence of such companies as Silicon Vision, Specialix, Siemens/Pyramid and, most notably, BEA Systems. As the Vice President of Business Development and Alliances for their ECI Division, Paul helped BEA achieve $1 billion in annual revenue faster than any other software company in the history of the industry.
Paul currently sits on the Board of Directors for VirtualPBX and IAMFINE.com in addition to being a Board advisor to Yardarm Technologies. He has previously held a board seat at CASA, a non-profit child advocacy group in Northern California, as well as a role on the Advisors Board for West Valley Business School and Cast Iron Systems, an integration appliance company funded by Sequoia Capital and Norwest Ventures.
Team VirtualPBX: The Best and Brightest Minds
VirtualPBX considers its team its biggest asset. Paul says, “We’ve been fortunate to find the best and brightest minds in the Silicon Valley and then, thanks directly to our own products that enable a remote workforce, all over the world. We can’t list assets without mentioning our customers, who are our most important and trusted business partners.”
It is the core values of VirtualPBX that are indispensable in maintaining positive, healthy, and meaningful growth in the industry. The credit for this goes straight to the founders of the company who instilled a strong culture and environment which allows for risk-taking, failure, and above all else, inclusivity. “And while it may be a bit cheeky to admit it, we wouldn’t be where we are without the copper-wired business telephone system. It was because of the limitations to both cost effectiveness and scalability that we were initially motivated to create the products that launched our business,” adds Paul.
Elevated by Sportsmanship
It is the ‘Sportsmanship Quality’ of VirtualPBX that is elevating the company towards success. VirtualPBX contributes to the industry by pressing its peers to find new solutions for customers. Paul asserts, “Certainly we are proud to have defined and redefined certain aspects of what customers expect from their VoIP providers with solutions like Dash, but it goes beyond that. Though we’re rarely in the position to need to respond or catch up to the industry, we recognize that we rise to the level of our competition and therefore are enthusiastic when a competitor releases something that makes us innovate an answer.”
Innovative to the Core
VirtualPBX is always working on something new. From features to new products and even professional services, nothing it currently has on the market is off limits for review and improvement. Customer feedback is valued in the process of VirtualPBX’s engineering calendar so much so that the company has a publicly visible product roadmap that it encourages all of its customers to interact with. Customers of VirtualPBX are always welcome to comment on and critique what they have in the pipeline as well as sign up for BETA testing and even submit product and feature requests, too.
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