There is a multitude of theories on how to make a business successful in this new era of technology and the online world. The thing is, most companies think about all the technicalities, but forget to show gratitude to the people who make their success come to life.
Trisotech is a global leader in digital enterprise solutions, offering innovative and easy-to-use software tools that allow customers to discover, model, analyze and find insights into their digital enterprise.
The Story of Inception
Trisotech was created in 1996 and is headquartered in Montreal, Canada. Martin Laflamme, Martin Legault and, Denis Gagné are the owners and managing partners of Trisotech. They contribute decades of experience and expertise ranging from military leadership and top-notch research and development, professional sales and marketing. Now, many years later, Trisotech is still led by this original core management team, innovating to transform the DNA of the organizations of the future.
The three partners never forgot the tremendous value their employees play in the satisfaction of their clients. “Without them, the company would not be where it is today”, explains Denis Gagné, “our success is clearly due to the quality of our employees, their drive and dedication to meeting our clients’ needs. They are one of our pillars of success.” Jean-Philippe Bérubé, the Customer Success Manager, adds, “With this kind of determination and mindset, anyone would think it is an honor to work with and for such dedicated people. Trisotech offers us all the tools and training to climb any mountain we face!”
The Most Important Attribute- Proximity
Proximity is Trisotech’s most important attribute and strongest advantage. It was essential, from the beginning, that they value their employees and stay in touch with them as much as possible. Being a small player in a league of big guys, they had to find a way to make their team strong, effective and aligned with their vision. Hence, the best method for them was to prioritize communication between the different ranks of employees. In fact, they regularly hold meetings where the CEO and staff members can discuss their day-to-day projects, review results, set goals, get to know the progress of business development and coordinate efforts between the teams. This is a great way for the leadership team to provide guidance and motivate their troops. They are not just employees somewhere along the corporate ladder; they are an integral part of the Trisotech team.
Additionally, proximity with their clients is of chief importance. They are always seeking new ways to bring value to them; their success in using their products is at the heart of the company. Their employees are the key in providing the channel for that message.
An Enriching Culture of Continuous Learning
Self-development is very important to the partners and they encourage every member of their team to embrace continuous learning. They want everyone working with Trisotech to feel a sense of accomplishment and to grow within the company. Furthermore, they want their employees to be driven by their desire to reach their full potential and become the best version of themselves. Thus, they can stay ahead of the curve by leveraging the extensive knowledge of their staff members. Each and every one at Trisotech has played their part in the emergence of their success. In comparison with their much bigger competitors and their established presence in the market, their most valuable asset is their workforce; their team.
In the mind of the partners, the well-being of their team members is paramount; that is why they offer remote work and flexible hours so that they can achieve a healthy work-home balance. To stay connected amongst themselves, the company uses an instant messaging platform that allows their employees to communicate from anywhere to anyone. In the same vein, they operate with an open-door philosophy to promote communication on all levels. They firmly believe that a healthy work atmosphere has a significant role in the motivation and investment level of their employees.
Martin Laflamme says, “We want Trisotech to work for them just as much as they work hard for us. Their well-being and personal growths are front and center in our minds at all times.”
One of their primary business’ goals is to help their clients in their decision-making process as well as facilitate integration and while removing the vendor lock-in. Trisotech’s team takes pride in developing niche products that can outcompete larger companies and are touched, proud and more than happy to have received a score of 9.1/10 when launching the Net Promoter Score initiative this year, an indicator of customers satisfaction. The fact that clients would highly recommend their tools truly matters to them.
The Future Roadmap
In the future, a rapid growth from Trisotech can be expected, mostly due to its SaaS model and the growing maturity of the market. Moreover, they have the intention to grow their geographic markets in Europe and Asia and continue innovating in healthcare, public sector, financial services, insurance, and agriculture, to name a few. Obviously, all that would not be possible without everyone who is a part of the big team that constitutes Trisotech.
“Trisotech is an innovative, dynamic, inclusive and transformational company that allows me to grow as a leader and take ownership of responsibilities while continuing to receive guidance from experienced business executives,” says Jonathan, Marketing Manager at Trisotech. “Truth be told, Trisotech really is one of the best companies to work for.”