In almost every department of any business involved in field service management, processes can be transformed and optimized by deploying intelligent FSM software. Even if you have already considered a field service management solution for your company, you might not be aware of just how powerful and transformative automation can be in this respect, saving you time and money while improving customer service and satisfaction. That’s why it’s essential to choose the right field service management software for your business.
What to look for in FSM software
We all know that it’s almost never true to say “one size fits all”. A given field service management solution may well be more or less appropriate for the needs of most companies, but when you are a serious business operating in a highly complex and competitive market, “more or less” just isn’t enough. So, the FSM software you choose must be flexible and adaptable. It must be tailored to your company needs, and be capable of integrating seamlessly with your own and third-party systems – not only today, but in the future too.
Power is another important consideration. When selecting a field service management solution, look for high-end advance machine learning and artificial intelligence capabilities that are capable of handling large volumes of data in near real-time, and presenting results, reports and recommendations in a simple, easy to read format.
Last but not least, go for FSM software that guarantees a high level of data security, even when being used in mobile or other off-premises applications.
What are the benefits of automating processes with field service management software?
With the right field service management solution in place, your company will be able to automate and optimize many areas of the business. FSM software can improve and enhance planning and scheduling for all tasks, taking into consideration data on worker skills, availability and location, planning their routes from job to job, and ensuring they have all information about the client, the job and the tools and expertise needed to complete any given task first time. Furthermore, you will be able to keep your technicians up to date on schedules and other information in real time via a mobile application, and motivate them with friendly in-house competition. Empowering your workers in the field has a very tangible benefit, in that by improving the first-time success rate for field operations, it also enhances customer satisfaction.
But FSM software goes far beyond simply managing a field workforce. It lets you implement automated predictive and preventive maintenance programs, and helps you track your assets – both of which come with their own cost and time-saving benefits. In addition, you will be able to enhance on-site security remotely, by automating management of access rights. And, with the right solution in place, you will see an overall improvement in business performance as the artificial intelligence and machine learning algorithms help you collect, sort, collate and analyze new and existing data. The result is that you will always have access to the most relevant and up to date information with planning for the future and making critical business decisions.
Who can benefit from field service management software?
It would probably be easier to list the sectors for which FSM software doesn’t bring any benefit. An effective field service management solution will help businesses automate and optimize processes in the finance, insurance, oil and gas, security, healthcare, retail, facilities management and telecommunications sectors, to name just a few.