Set up under the 2005 Gambling Act in 2007, the UK Gambling Commission is the main licensing authority and the gambling regulator in the United Kingdom. This national gambling watchdog has progressed with the gambling field making it one of the most respected regulators in the world. Several foreign and domestic gambling operators hold, therefore licenses from this powerful entity, and mind that the companies regulated by this renowned regulator have often built a good reputation among the customers.
Working at the Gambling Commission is a great opportunity to enhance the gambling industry’s future in this sovereign state. With the growth of this body, you can, thus, make a career as multiple job vacancies can be interesting. Here are the top job opportunities to start your career in this UK powerful gambling regulator.
GamStop Policy Manager
Policy Managing is among the careers people look for in a match. The role of this job is to develop and drive forward policy issues by delivering on the UKGC’s strategic objectives. Known also as Senior Policy Advisor or Regulated Policy Manager, this position will ensure the future of this gambling watchdog by providing advice and informing key policy decisions and their implementation. In fact, the Senior Policy Manager at GamStop is responsible for investigating non-UK casinos where you don’t need to remove yourself from GamStop self-exclusion and force them to join it.
This person helps also to identify a shape and articulate policy positions for this commission regarding GamStop exclusion. The development of associated commission documents such as the Regulatory Handbook as well as reviewing, developing, and implementing policy are also other main roles of this Senior Policy Manager. If you have experience in management including experience in shaping, leading, and implementing policy you should consider this career.
In addition, this person must be able to manage a significant approach within a complex programme of work. Obtaining a post-graduate degree or equivalent in a relevant discipline is necessary to get this job. Apart from that, having experience in a regulated sector or working in a regulated company will be also an advantage.
Gambling regulation is obviously related to a Fraud Analyst that helps to make sure all compliance and regulations are maintained by the licence holders. This person is responsible for investigating new customer accounts by using various fraud prevention approaches and tools. Besides, the Fraud Analyst is also in charge of working closely with management to make sure the detection of new fraud measures. The Fraud Analyst will be also based on dealing with customer complaints and issues.
What’s more, reviewing customer documentation and KYC verification checks for various jurisdictions in line with policy and preventing financial loss as a result of fraudulent behaviour are also other additional responsibilities of this Fraud Analyst. Certainly, this position is only for those who have a bachelor’s degree or associate degree in Accounting. A degree in Fraud Management, Criminal Justice, Economic Crime, or Business Administration may be required by some but it depends on the employers. Furthermore, other required skills and abilities related to this position are a good knowledge of the online gaming industry, solid analytical skills, exceptional problem-solving skills, and the ability to multitask and work under pressure.
Contact Centre Advisor
Considered to be the face of the company or the employer, a Contact Centre Advisor ensures that each customer has a pleasant experience while contacting this firm. In the UKGC, the purpose of this position is to serve customers by providing customer service information, answering questions, and resolving problems in a quick and efficient manner. As a matter of fact, the customer service agent is responsible to determine the cause of the issue and offers the best solution to solve this problem.
This person will be a frontline point of contact for incoming enquiries from customers and will place the customers at the heart of his/her activities. Aside from that, in this commission, an advisor has also the role to identify trends and work with other areas across the organisation by sharing information, escalating queries, and accurately recording and maintaining data. If you are ambitious and would like to be one of the Customer Service Advisors on this regulator, you must have excellent communication skills and the ability to work well as part of a team. A proactive and results-driven approach and exceptional problem-solving skills are also needed.