The world without mobile devices and internet is inconceivable, as the innovations have truly emerged as essential.…
Acquire BPO: Helping Clients Reach the Next Level
Acquire BPO was established as a captive environment by two entrepreneurs in response to the lack of offshoring providers. The company has since evolved into a full-scale outsourced contact center and BPO, enjoying exponential growth year on year. Today, Acquire is an award-winning, global business outsourcer with locations across the United States, Australia, the Philippines and the Dominican Republic. With a global workforce of 7,000, Acquire provides a suite of contact center and back office services for clients across many industries including……..
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The 10 Most Innovative Contact Center Solution Providers 2018
EducationFolder: Simplifying Processes to create Accountability and increase Adherence
In 2014, EducationFolder was founded on a simple principle: With the right tools, processes, and motivation, every…
Fenero: Providing Innovative Cloud Based Software for Contact Centers for Years
Varying Contact Center systems can be a very frustrating affair for those who work in BPOs…
Stellar:Employing Best-in-Breed Technology to Provide Human Centric Solutions
There are so many channels these days for customer services, and it’s hard to know which ones…
Upstream Works: Delivering Omnichannel CX
Organizations worldwide are in search of solutions that can attract and retain global clients in a…
VICIdial: An Open-Source Contact Center with Exceptional Reach
The contact center industry is one of the largest and most unique sectors of the modern…
Zingtree: Architect of Incredible Decision-making Tools and Scripts that Saves Time and Money
Zingtree is a burgeoning startup that provides interactive decision trees to clients. Its powerful online toolkit allows…
Inside Story
Novel Technologies that Simplify Enterprise Systems
The three big technologies impacting the enterprise in the near future are mobile, social, and cloud. These have…
Expert’s Viewpoint
Surfing Ahead of the Trend: How to spot an opportunity and grow
Today we live in a time which is unprecedented in human history. Technology evolves at…
Leader’s Talk
Is Unified Communications Worth the Effort?
-by Dave Casey, Regional Vice President, Peak Up Time Pick up any periodical; monitor any…
Tech Bytes
How AI and Automation is Boosting the Call Center Solutions
When it comes to business success, the satisfaction of customers becomes a critical point. The…
Workodynamics
What makes a company the best place to work for?
Here are four words we don’t hear very often: “I love my job.” An extensive…
Insights Desk
