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Cover Page - The 10 Most Innovative Contact Center Solution Providers February2018 - Insights Success

Acquire BPO: Helping Clients Reach the Next Level

Acquire BPO was established as a captive environment by two entrepreneurs in response to the lack of offshoring providers. The company has since evolved into a full-scale outsourced contact center and BPO, enjoying exponential growth year on year. Today, Acquire is an award‐winning, global business outsourcer with locations across the United States, Australia, the Philippines and the Dominican Republic. With a global workforce of 7,000, Acquire provides a suite of contact center and back office services for clients across many industries including ………..
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The 10 Most Innovative Contact Center Solution Providers 2018

Uwe Kreuter | Founder & CEO | CCT - Insights Success

CCT: Omni-Channel Customer Interaction Solutions That Work

The world without mobile devices and internet is inconceivable, as the innovations have truly emerged as essential. A common individual spends at least two hours every day on mobile devices and the digital way of communication has successfully...
Craig Preston | President & Founder | EducationFolder - Insights Success

EducationFolder: Simplifying Processes to create Accountability and increase Adherence

In 2014, EducationFolder was founded on a simple principle: With the right tools, processes, and motivation, every team can achieve peak performance. That’s why EducationFolder is about more than technology — it’s about the people. EducationFolder gives its...
Marlon Williams | Founder | Fenero - Insights Success

Fenero: Providing Innovative Cloud Based Software for Contact Centers for Years

Varying Contact Center systems can be a very frustrating affair for those who work in BPOs or in Contact Centers, mainly due to lack of features, functionality, and high cost of software maintenance. So, born Fenero, a cloud...
John Zisis | Head of Customer Solutions | Stellar - Insights Success

Stellar:Employing Best-in-Breed Technology to Provide Human Centric Solutions

There are so many channels these days for customer services, and it’s hard to know which ones your brand should be active on. Today, global customers not only have their preferred channels, but are also expecting providers to...
Rob McDougall | President & CEO | Upstream Works - Insights Success

Upstream Works: Delivering Omnichannel CX

Organizations worldwide are in search of solutions that can attract and retain global clients in a highly competitive economic landscape. Customer Experience (CX) is the key differentiator, and businesses are developing strategies to improve and simplify the service they...
Matt Florell | Founder & CEO | VICIdial - Insights Success

VICIdial: An Open-Source Contact Center with Exceptional Reach

The contact center industry is one of the largest and most unique sectors of the modern age. It contributes especially significantly to the economies of developed and developing nations, particularly the U.S.A., China, India and Malaysia. Recent research reveals...
Bill Dettering | Co - Founder & CEO | Zingtree - Insights Success

Zingtree: Architect of Incredible Decision-making Tools and Scripts that Saves Time and Money

Zingtree is a burgeoning startup that provides interactive decision trees to clients. Its powerful online toolkit allows anyone to create interactive decision trees that save both time and money. As a highly intuitive platform for call centers to...

Inside Story

Novel Technologies that Simplify Enterprise Systems

The three big technologies impacting the enterprise in the near future are mobile, social, and cloud. These have all, of course, been around for a few years, but they are finally reaching the maturity required for enterprise...

Expert’s Viewpoint

Mohsin Memon | Founder | Memcrop Immersive Learning - Insights Success

Surfing Ahead of the Trend: How to spot an opportunity and grow

Today we live in a time which is unprecedented in human history. Technology evolves at the drop of a hat and as it does, changes many tangible and intangible elements with it. Five years...

Leader’s Talk

Is Unified Communications Worth the Effort?

-by Dave Casey, Regional Vice President, Peak Up Time Pick up any periodical; monitor any blog and you will hear tale of the power of Unified Communications and how organizations galore are basking in a...

Tech Bytes

Tech Bytes - How AI and Automation is Boosting the Call Center Solutions - Insights Success

How AI and Automation is Boosting the Call Center Solutions

When it comes to business success, the satisfaction of customers becomes a critical point. The more satisfied clients you have, the better returns your business will experience. This is the most sorted attributes of...

Workodynamics

What makes a company the best place to work for? - Insights Success

What makes a company the best place to work for?

Here are four words we don’t hear very often: “I love my job.” An extensive research in the area have now found that the most engaged employees — those who are fully invested in their...