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Acquire BPO: Helping Clients Reach the Next Level
Acquire BPO was established as a captive environment by two entrepreneurs in response to the lack of offshoring providers. The company has since evolved into a full-scale outsourced contact center and BPO, enjoying exponential growth year on year. Today, Acquire is an award‐winning, global business outsourcer with locations across the United States, Australia, the Philippines and the Dominican Republic. With a global workforce of 7,000, Acquire provides a suite of contact center and back office services for clients across many industries including ………..
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The 10 Most Innovative Contact Center Solution Providers 2018
CCT: Omni-Channel Customer Interaction Solutions That Work
The world without mobile devices and internet is inconceivable, as the innovations have truly emerged as essential. A common individual spends at least two hours every day on mobile devices and the digital way of communication has successfully...
EducationFolder: Simplifying Processes to create Accountability and increase Adherence
In 2014, EducationFolder was founded on a simple principle: With the right tools, processes, and motivation, every team can achieve peak performance. That’s why EducationFolder is about more than technology — it’s about the people. EducationFolder gives its...
Fenero: Providing Innovative Cloud Based Software for Contact Centers for Years
Varying Contact Center systems can be a very frustrating affair for those who work in BPOs or in Contact Centers, mainly due to lack of features, functionality, and high cost of software maintenance. So, born Fenero, a cloud...
Stellar:Employing Best-in-Breed Technology to Provide Human Centric Solutions
There are so many channels these days for customer services, and it’s hard to know which ones your brand should be active on. Today, global customers not only have their preferred channels, but are also expecting providers to...
Upstream Works: Delivering Omnichannel CX
Organizations worldwide are in search of solutions that can attract and retain global clients in a highly competitive economic landscape. Customer Experience (CX) is the key differentiator, and businesses are developing strategies to improve and simplify the service they...
VICIdial: An Open-Source Contact Center with Exceptional Reach
The contact center industry is one of the largest and most unique sectors of the modern age. It contributes especially significantly to the economies of developed and developing nations, particularly the U.S.A., China, India and Malaysia. Recent research reveals...
Zingtree: Architect of Incredible Decision-making Tools and Scripts that Saves Time and Money
Zingtree is a burgeoning startup that provides interactive decision trees to clients. Its powerful online toolkit allows anyone to create interactive decision trees that save both time and money. As a highly intuitive platform for call centers to...
Inside Story
Novel Technologies that Simplify Enterprise Systems
The three big technologies impacting the enterprise in the near future are mobile, social, and cloud. These have all, of course, been around for a few years, but they are finally reaching the maturity required for enterprise...
Expert’s Viewpoint
Surfing Ahead of the Trend: How to spot an opportunity and grow
Today we live in a time which is unprecedented in human history. Technology evolves at the drop of a hat and as it does, changes many tangible and intangible elements with it. Five years...
Leader’s Talk
Is Unified Communications Worth the Effort?
-by Dave Casey, Regional Vice President, Peak Up Time
Pick up any periodical; monitor any blog and you will hear tale of the power of Unified Communications and how organizations galore are basking in a...
Tech Bytes
How AI and Automation is Boosting the Call Center Solutions
When it comes to business success, the satisfaction of customers becomes a critical point. The more satisfied clients you have, the better returns your business will experience. This is the most sorted attributes of...
Workodynamics
What makes a company the best place to work for?
Here are four words we don’t hear very often: “I love my job.”
An extensive research in the area have now found that the most engaged employees — those who are fully invested in their...
![Logo | Cognizant [ Insights Success ]](https://www.insightssuccess.com/wp-content/uploads/Cognizant_Press_Release-100x70.jpg "Cognizant Celebrates 20 Years as Nasdaq-Listed Company; Executives Ring Closing Bell")