As the use of mobile handheld devices continues to rise worldwide, the need for businesses to work mobility into their operations has become of absolute importance. Mobile technology is a key driver of innovation for almost all businesses, from improving customer experiences to creating modern, flexible work environments for employees.
An innovative solution provider that offers superior enterprise mobile communications products and services is Tango Networks. Its groundbreaking mobility platform provides simple, flexible adaptation of enterprise communications for the mobile workforce, even in multivendor environments.
In an interview with Insights Success, Andrew Bale, General Manager of Cloud Services for Tango Networks, described the company’s success with raising enterprise mobility to the next level.
Kindly brief us about Tango Networks, its services and solutions.
Almost every business today has a mobile workforce. By that, I mean that employees perform much if not all of their work using mobile phones instead of traditional desk phones.
But there is a critical gap in how the IT department controls these communications compared to other parts of IT. Unlike desk-phone communications, mobile communications are routed and controlled by external mobile service providers. The enterprise’s IT department can’t manage these communications the same way it can for wire-line communications.
Tango Networks eliminates this IT control gap through our Kinetic Communications Solutions that give the CIO direct control over mobile communications. With our Kinetic solutions the IT staff can control mobile communications the same way they can the rest of the IT stack, such as wire-line communications, internal messaging, Wi-Fi, networking, Internet access, and so on. Companies use our products and services for solutions including Mobile Unified Communications, enterprise text messaging, compliant mobile communications, and mobile integration with CRM. One of our newest solutions enables enterprise IT to restrict mobile phone usage by a company driver while his vehicle is in motion, to proactively address the worldwide concern of distracted driving.
How do you diversify your telecom solutions so that they will benefit your customers?
We focus on complementing and enhancing other systems and applications our customers have deployed, not requiring them to rip out and replace a lot of things that are working.
Our Kinetic solutions are unique control middleware interfacing with enterprise calling systems, cloud services, enterprise applications and other parts of enterprise IT. Our solutions mobile-enable these systems, giving employees on mobile phones the same kind of experience that they would have in the office on a desk phone. We offer versions of our enterprise mobility solutions for both cloud and on premises deployments, which is our Kinetic Communications Platform.
Our cloud-based offering is called Kinetic Cloud. Kinetic Cloud represents a major leap in enterprise mobility technology because it is the industry’s first cloud-powered mobile convergence solution, making integration and management of mobility even simpler.
Kindly brief us on the achievements that have shaped the journey of Tango Networks.
Tango has been in business more than a decade and the most successful mobility projects the company has seen are those that make the user experience simple and familiar. For example, our solutions can enable an employee to use the native dialing interface of their smartphone to activate features of the corporate UC system, without the need to search for and launch a special app. As a result, employees do not have to learn some new, clunky interface.
Describe the role of Tango Networks’ innovations in transforming the industry?
We are leading innovators of enterprise communications mobility, with more than 60 patents granted for the underlying technology of mobilized enterprise communications. For years, enterprise mobility was handled as a device management problem, focusing on rudimentary access control and configuration management. Our solutions are first to provide true control over real-time applications – voice, messaging, collaboration and others – used by a truly mobile workforce.
Where does Tango Networks see itself in the long run? What are its future goals?
Tango is ushering in a new era of enterprise mobility that puts enterprise IT directly in control of mobility in a manner similar to the control over fixed voice and data communications. In fact, many of our customers are going “Mobile First” and making mobile phones their primary communications devices. Tango is providing the tools, technologies and partnerships to allow our customers to access the mobile capabilities currently locked up within the mobile operator network.
Our approach is complemented by trends like Private LTE, where an enterprise can use a private deployment of LTE to deliver its own wireless services for employees or IoT devices. This exciting trend is directly in line with our philosophy.
Considering the rising number of telecom solution providers, how does Tango Networks stand out from its competitors?
Enterprises have not been well-served with business-class mobile communications services in the past. Basically enterprises have had to choose from the same mobile services offered to consumers.
But enterprises have very different communications needs such as call recording, enterprise application integration, policy enforcement and so on. Unlike the other forms of IT, the enterprise IT staff doesn’t have direct control over mobile communications in order to meet these requirements.
Our solutions put enterprise IT in charge of mobile communications just like they are in control of the rest of the IT stack. This is the foundation of the first genuine business-class mobile communications.
Give us an example of your client that accurately highlights Tango Networks’ position in the market.
A good example is the deployment at University Hospitals Birmingham in the UK. The hospitals wanted employees’ phones to operate as dual-line devices. Our solution enables work calls to be identified with the employees’ switchboard extensions, while the employees’ mobile phone numbers are kept private.
For example, a physician can call a patient without giving up the privacy of their mobile phone number. You can learn more by reading the case-studies at our website.
About the Leader
Andrew Bale is the General Manager of Cloud Services at Tango Networks. He is an experienced telecommunications professional focused on helping companies to grow through clarity of vision and operational excellence. Currently, he serves the position of General Manager in Tango Networks. He has been honored with various positions such as CEO and Managing Director in other organizations such as Integent, Resilient Networks, and Worldstone.
About the Company
Tango Networks delivers market-leading enterprise mobile convergence solutions bringing enterprises and mobile operators together. The world’s Tier 1 operators and global enterprises rely on Tango Networks’ superior workforce mobility solutions, built over a decade of successful innovation. Tango’s Kinetic Communications Solutions include rich Unified Communications on any mobile phone; mobile voice and text recording for compliance; mobile usage control preventing distracted driving; and automatic business application integration.