The service landscape is shifting. It is no longer enough to only satisfy customers; instead we must learn ways to continuously delight our customers. World-class service companies know that an integrated approach that gives an insight into customer experience will be the key differentiator.
To provide stellar service on the field, Enterprise Mobility and Mobile Apps is a key factor. To address mobility needs for Field Service, Speridian is proud to announce the release of our Mobile App for Oracle Service Cloud ( RightNow CRM).
This native iPad app addresses Field Service needs for technicians or utility workers who are always on the go. Combined with Oracle Service Cloud, technicians can now access their tickets (or work orders) from the field, knowledge base access & much more. GPS, offline capabilities and hardware integration make it a truly scalable mobile app for field service.
Industries which typically have field service needs are in Manufacturing, Construction, Utilities, Energy, Life Sciences (Medical Device Manufacturers) & Telecom.