PwC has announced that it has launched a collaboration agreement and joint business relationship with Vlocity, a leading industry cloud company, to help organizations create omnichannel customer experiences tailored to industry-specific needs. As customer expectations continue to grow, organizations are turning to cloud technologies to create specialized business apps that deliver seamless customer interactions across any channel, giving organizations faster time-to-value.
Through this relationship, clients will be able to leverage cloud-based technology solutions to enhance their customer experience in four key sectors: Insurance, Health Insurance, Communications and Public Sector. Combining Vlocity’s industry cloud apps with PwC’s deep market and business insights will allow companies to create a unique and tailored interface for their customers.
“Our prime goal is helping businesses stay one step ahead when it comes to anticipating and meeting customer needs,” said Preet Takkar, PwC Principal. “PwC’s collaboration with Vlocity allows us to offer additional industry-relevant solutions centered around a truly seamless customer engagement – something very valuable to our clients. The collaboration will bring Vlocity apps built on the Salesforce platform to PwC clients, enabling us to focus more on business value and accelerating innovation.”