Metro Bank launches market-leading commercial internet banking platform developed by Backbase

Backbase - Insights Success
  • Today Metro Bank announces the launch of its upgraded commercial internet banking platform, developed by Backbase, leader in omni-channel banking solutions
  • This collaboration will further support Metro Bank’s fast-expanding customer base with advanced technologies to enhance users’ online experience

Amsterdam, The Netherlands, 21st November: As part of their commitment to provide consumers with innovative offerings and customer-centric banking experiences, today, Metro Bank announces the launch of its new commercial internet banking platform – marking yet another disruptive step for the challenger bank.

Since its initial launch in 2010, Metro Bank has demonstrated an innovative, customer-focused approach that has scored its success as a true challenger – being the first new high street bank to open in the UK for over 100 years.

In putting innovation and customer-centricity at the forefront of their development, Metro Bank has collaborated with Backbase to further improve customers’ online experience. Backbase, a leader in innovative omni-channel banking software, was selected on the basis of its high expertise in developing customer experience platforms across multi-channels; and aligns with Metro Bank’s strategy of combining retail banking success to online experiences.

Metro Bank’s new digital banking platform will enable customers to tailor access and set payment limits for individual users, with the ability to choose different levels of verification and authorisation – from self-authorisation, up to a two-manager verification and authorisation sign-off process; revolutionising customers’ oversight of their finances. Its advanced search facility also enables customers to access transaction history from the date the account was opened, a direct response to customer feedback.

The new banking platform will provide customers with easy access to the most commonly used services, significantly enhancing customers’ online experience.

Jouk Pleiter, CEO at Backbase, commented on the collaboration: “The Backbase team worked closely with Metro Bank to innovate their commercial banking platform. Now Metro Bank is empowering entrepreneurs to take more control of their online banking experience, and we’re delighted that the Backbase platform has enabled them to do so.”

David Young, CTO at Metro Bank, added: “As the entrepreneur’s bank, we‘re committed to making our customers’ banking experience as straightforward and convenient as possible. Backbase has enabled us to provide our customers with an intuitive design and rich functionality, and we look forward to continue to work with them in the future.”

About Backbase:

Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.

We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.

More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, Al Rajhi Bank, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.

Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.

About Metro Bank

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. ‘Metrobank’ is the registered trade mark of Metro Bank PLC.

We’re authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Most relevant deposits are protected by the Financial Services Compensation Scheme. For further information about the Scheme refer to the FSCS website www.fscs.org.uk.

All Metro Bank products are subject to status and approval.

Metro Bank PLC is an independent UK bank – it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. Please refer to Metro Bank using the full name.

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