Based in the Washington, DC region, IT industry leader Lore Systems specializes in managed data center hosting, cloud computing (IaaS), network engineering and support, IT staff augmentation, high-level strategic IT consulting, and Virtual Chief Information Officer (vCIO) services.
With key values like “customer first”, innovation, and bulletproof reliability, Lore Systems serves over 100 commercial, government, and nonprofit customers including U.S. Department of Justice, Centers for Medicare & Medicaid Services, State of Maryland, State of Oregon, Architect of the Capitol, Deloitte, Oracle/LiveLOOK, Choice Hotels, Ogilvy, and the DC Chamber of Commerce.
A “Better Way” of Providing Managed IT Services
With its core mission of providing the finest user experience in the industry by making IT “easier, friendlier and more reliable,” Lore Systems seeks to differentiate its service offerings from other providers in the managed services industry, an industry which is generally known for a “provider first, customer second” mentality which leads to arrogance, user-unfriendliness, and a poor overall customer experience. Lore always puts its customers first, even if it means ‘less revenue and lower profitability’.
Lore provides a full suite of managed IT services, from managed data center hosting to cloud computing (IaaS and PaaS), network engineering and support, IT support, Virtual Chief Information Officer (vCIO) services, and, in some cases, serves as a fully outsourced IT department for clients.
Customer’s goals and interests are always at the forefront in everything Lore does. They always seek to fully understand their client’s strategic business needs, and technology needs, before making recommendations. While Lore’s portfolio of technology partners includes such companies as Microsoft, Apple, VMware, Dell, HP, Cisco, Amazon AWS, Google, EMC, NetApp, Salesforce.com, and others, Lore is completely agnostic and unbiased when architecting an integrated technology solution for a client.
With over 25 years of success, Lore has developed a knowledge base, processes, procedures and a body of industry best practices which help their clients succeed. In order to guarantee reliability, Lore engineers have an average of 12+ years of broad and diverse technology experience. A company which believes in innovation as a cornerstone of its success, Lore is continually testing new technologies, and best-of-breed solutions in order to bring true thought leadership to their customers. Lore’s reliability is evidenced by 99.99% uptime year over year, and an annual client retention rate of over 90%.
S. Tien Wong, Chairman of Lore Systems, is a serial technology CEO and entrepreneur. He is also CEO of Tech 2000, Inc., a leading education technology and software development company. He is a 2001 winner of the Ernst & Young Entrepreneur of the Year award, and serves on the Investment Advisory Boards of the Commonwealth of Virginia’s Center for Innovative Technology GAP Investment Fund, as well as the Digital DC Tech Fund.
Lore’s Chairman, Tien Wong was Chairman & CEO of CyberRep, which he co-founded in 1991, and built into one of the largest CRM companies in the U.S. with over 2300 employees and run rate revenue of over $80 million. His other current and past Board work includes the Baltimore Symphony Orchestra, Maryland Venture Fund Authority, Network for Teaching Entrepreneurship (NFTE), Tech Council of Maryland, FounderCorps, Startup Maryland, and the Montgomery County Economic Development Corporation.
Mr. Wong says, “Lore continues to be hired by clients for our Virtual Chief Information Officer (vCIO) offering. Why? Because, as technology tools and solutions multiply, our clients look to Lore to help demystify the various technology options available to them, and select the best portfolio for their specific needs.”
In addition, Lore plans to make some strategic acquisitions of other managed service providers to broaden their services portfolio, add great talent, and increase their market share in specific client verticals.