Kony and Crittercism Partner to Deliver Enhanced Mobile Application Performance

Two Industry Leaders Offer Seamlessly Integrated Mobile Application Performance Monitoring and Insight Solutions to Optimize Enterprise Mobile User Experience

Orlando, Fla. and San Francisco, Calif., – May 20, 2015 – Kony, Inc., the leading enterprise mobility company, today announced the integration of Crittercism’s mobile application performance management (APM) into the Kony Mobility Platform. The combination of Crittercism and Kony will provide customers with a mobile APM offering to enhance enterprise mobile app user experience.

According to industry analyst firm IDC: “As mobile applications become core, mission-critical applications driving workforce productivity, customer engagement, social media presence, and brand awareness, and enabling the creation of new revenue-generating businesses, the quality and performance of mobile applications will increasingly become a top priority for enterprises and service providers across many industries. The ability to effectively optimize the performance of mobile applications is becoming mission critical and needs to be part of every organization’s application performance management strategy. IDC expects that increasing numbers of development, IT operations, and business analyst teams will implement mobile APM solutions in the coming years.*

This partnership with Crittercism extends Kony’s Business Intelligence and DevOps capabilities by providing customers with enhanced enterprise mobile app performance monitoring and improved insight into the usage and business performance of their mobile applications. Kony has developed a new set of APM APIs as part of the Kony Framework and Kony MobileFabric analytics infrastructure, and has pre-integrated Crittercism’s platform to provide a seamless end-to-end monitoring of the customer experience. The Crittercism platform provides a real-time global view of app performance, offering not only crash reports and diagnostics, but real-time views for mobile transactions, APIs, handled exceptions and app analytics, such as usage, device, OS and carrier/network metrics.

“User experience and application performance are vital to the successful enterprise mobile app adoption, in the rapidly growing mobile landscape,” said Burley Kawasaki, senior vice president, product and strategy, Kony, Inc. “By pre-integrating Crittercism’s APM capabilities with our mobility platform analytics APIs and services, Kony provides its customers enhanced mobile app performance insight and accelerated time to market. This partnership further extends Kony’s commitment to delivering the best mobile app experience for our customers’ and their users.”

With the integration of Kony and Crittercism, customers are now able to:

  • Proactively identify and alert when there are crashes and exceptions in their apps
  • Focus on the issues that matter most by prioritizing work by the number of users affected, device, operating system and geolocation data
  • Retrace the exact steps users took leading up to performance or web service issues
  • Accelerate root-cause analysis with stack traces and device diagnostics, including app versions, OS and device, which give users detailed troubleshooting information

“Crittercism currently supports more than one billion unique devices and monitors more than one billion monthly active users,” said Frank Swain, Crittercism’s Chief Revenue Officer. “We are excited to partner with Kony to drive enterprise mobile application innovation and growth. Now with Kony’s market leadership in mobile application development and Crittercism’s APM expertise, customers can be confident that their mobile apps will deliver the best performance that can be measured, adjusted and tracked for optimal business impact.”

The Kony Mobility Platform is an open and standards-based solution, single platform that supports the entire application software development lifecycle (SDLC), and available on-premise or hosted on the Kony Cloud. This industry-leading platform empowers enterprises to quickly design, build, deploy and manage multi-edge app experiences. The combination of Kony’s analytics APIs and services plus pre-integration with Crittercism delivers a comprehensive set of performance management capabilities that allow developers any-time access to data and critical performance insights to quickly resolve issues. Mobile applications are becoming an integral part of the mission-critical workflows. Kony’s partnership with Crittercism addresses the growing market demand for mobile APM as the quality of the end-user experience continues to become a priority in the mobile space.