Jean-Claude Coutu | Founder and President | JOVACO Solutions - Insights Success

JOVACO Solutions: A Leader of Integrated Management Solutions

It is no surprise that firms of all types increasingly rely on cloud and cloud-based solutions for the storage and access of their data and processes. Today, clients are more aware of their expectations, hence putting pressure on the companies to deliver more reliable and innovative solutions. Keeping customer expectations at the forefront, JOVACO Solutions was formed in 1983. Since its inception, JOVACO has emerged as a leader within the field of integrated management solutions and has developed an unparalleled expertise in the implementation, integration and development of both ERP and CRM solutions. It is also the first company in the province of Quebec to offer a project accounting solution fully integrated to financials and specifically designed for the professional services industry.

To meet and exceed diverse customers’ needs, JOVACO has implemented and customized a variety of ERP and CRM solutions, most notably Microsoft Dynamics GP and Microsoft Dynamics 365, and offers personalized consulting services as well. The firm has also developed various modules and vertical-specific solutions such as an integrated project management tool, a web-based time and expense capture module, a manufacturing optimization system, an investment module as well as a business intelligence solution.

A Leader with Rich Experience

As a CPA, Founder and President Jean-Claude Coutu has a vast experience with accounting processes and professional services. Offering business management solutions specifically designed to meet the needs and realities of these firms was one of his long-standing goals, which subsequently led to the formation of JOVACO. In its early days, one of the initial challenges it had to face was the need to educate firms, as very few had started to integrate computer technologies. This challenge goes on to this day, as many organizations still rely on paper documents or non-integrated systems to manage their operations, even in this era of digital transformation.

However, Coutu’s insights into their specific needs and challenges allowed JOVACO to develop solutions that incorporate their processes and the best practices of the industry. Over the years, JOVACO has gained a unique expertise in meeting their needs, and it counts several certified accountants among its team of consultants. Today, more than half of JOVACO’s clients are part of the professional services sector, as they know they can turn to it for long-term support and guidance. JOVACO also prides itself on being a pioneer of integrated business management solutions, and takes its role seriously in helping firms keep up with new technologies in an increasingly digitalized economy.

Today, Coutu has over 40 years of experience in the accounting and IT sectors, during which he has forged a double expertise in identifying and understanding the accounting and financial processes of its customers as well as the systems and products that best support them. Since the formation of JOVACO, Coutu has been working more specifically on the development and implementation of integrated systems.

Services that make them Stand Apart

JOVACO is a Microsoft partner in Quebec that specializes in the implementation and integration of Microsoft Dynamics GP and Dynamics 365 (CRM). As a full-service Value-Added Reseller, JOVACO offers implementation, integration, consulting, as well as technical training and support to ensure that every customer is getting the most out of their system. JOVACO also provides custom developments such as dashboards and business intelligence solutions to meet all its clients’ needs.

JOVACO is also an Independent Software Vendor for JOVACO Suite (formerly known as JOVACO Project Suite), a project accounting solution fully integrated to Microsoft Dynamics GP and Microsoft Dynamics 365. Specifically designed for professional services firms, this vertical-specific solution is optimized to manage projects from proposal to profits with project cost capabilities, web-based time & billing, resource planning functionalities as well as various out-of-the-box project-specific reports to ensure better visibility and tracking.

Committed, Available and Dedicated

JOVACO offers a full-range of services to its customers: implementation, integration, developments and customization, reporting and business intelligence, customer support and training, as well as a wide range of consulting services. This way, its customers can meet all their needs and overcome their challenges with only one partner who can help them throughout the entire process, from the initial analysis to post-implementation support and training. JOVACO prides itself in the long-term relationship it has formed with each and every customer along the way. Moreover, its knowledge of the professional services industry ensures that the company is familiar with the clients’ processes and can identify their needs and suggest the best solutions and products to meet them.

Future Prospect

“Regulations and client expectations are also constantly on the rise, and JOVACO will keep making the utmost effort to exceed them. To this end, we seek to increase our offerings to include more cloud-based options and vertical-specific solutions to meet the needs of our customers, as well as leverage the capabilities of cloud-based and CRM solutions to allow our clients in the PSA industry to make the most out of their contact base,” Coutu concludes on the future prospect of JOVACO.

Source :- The 10 Best Performing PSA Solution Providers 2017

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