It is difficult for a service business to manage their field operation with responsibilities such as dispatching jobs to mobile workers, recording data, and ensuring productivity. It takes a lot of time and a high volume of resources which means that jobs and invoices are inevitably missed. The lack of efficiency in such operations led to the necessity of Field Service Management (FSM) software. FSM refers to the management of all the field related operations through a mobile workforce. It is a category of software product that enables enterprises to improve their performance. It is estimated that the FSM market will be valued at more than $3.5 billion by 2019.
Joblogic is one of the leading enterprises in the segment of field service management. It was founded in 1998 and is a global software company with headquarters based in Birmingham, UK. The company’s mission is to provide contractors with world-class field service management software that enables them to grow rapidly, save time, increase productivity, and ensure compliancy. The company has international offices in Sydney, Australia, and Lahore, Pakistan, and employs over 40 people to develop, support, implement, and sell their FSM software. Joblogic is used by service contractors in the building maintenance industry to streamline their business operations and maximize productivity. The software consists of a powerful back office system, a mobile worker app for smartphones and tablets, and an online customer portal where customers can keep informed about job updates. It enables service contractors to support their business growth by boosting productivity, reducing paperwork, and improving cash flow.
Recently, Joblogic has entered its 20th year and most of its key people have been in the business for more than 10 years. The company believes that its elegant user interface, world-class mobile app, and affordable pricing, makes it a popular choice for companies who have aspiration to grow their business.
Providing Universal Solutions
Joblogic has customers in both the commercial and residential markets, catering to a range of trades from facilities management to heating, ventilation and air conditioning (HVAC), and specialized trades such as water hygiene. One of the strengths of Joblogic is it being an off-the-shelf product with the ability to create bespoke workflows that work for each trade. For example, a heating contractor can complete gas safety certificates on the mobile app, whilst a refrigeration technician can complete F-Gas log books.
The Emergence of a Leader
James Whatmore, CEO, joined in 2000 as a sales executive and built an established customer base before progressing to sales director in 2007. In 2013, he led a successful management buyout and started implementing growth plans for the company which led to 30% year over year growth in the 5th year, accompanied by team growth from 11 to 40 people.
Badge of Honor
The second decade of Joblogic’s existence has seen impressive growth. The recruitment of software architect Yacoob Moolla (current CTO) and the later development of a robust mobile app enabled the company to grow significantly. Additionally, it also helped it to compete at a higher level than other established software companies. Joblogic has also been selected by the highly respected Building Engineering Services Association (BESA) to provide its software to their members. This is a development that helps companies in the service maintenance industry to remain compliant with environmental legislation.
Resilient End Users
In order to make a successful product, it must be designed in such a way that it is immediately attractive to the customer base. Joblogic believes that software needs to be design-led to ensure that the system is user-friendly and intuitive. Joblogic has a mobile app for field technicians, which works completely offline (no signal required) for iOS and Android devices. Additionally, the software is hosted on the Microsoft Azure Cloud platform which guarantees best-in-class hosting, security, and availability to ensure that it is always live and secure.
Joblogic is already launched globally and the next stage of its growth is to be a major player in the North American market. It has spent the last 18 months researching the US and Canada with a view to a hard launch in Q3, 2018. Also, during the second half of this year, it built some strategic partnerships in the UK that will add significant growth to the business and its customer base. Right now, the company is recruiting an additional 6 senior software developers and has set up another office in Vietnam to support its worldwide growth.