Do you need a business phone system? If so, what are your options? In this guide, we will walk you through the different types of business phone systems, and help you choose the one that is right for your company. We’ll also teach you how to set up your new system and use it to its full potential. Let’s get started.
Choose A System That Meets Your Needs
When choosing a system, it is important to keep in mind the specific needs of your business. This can include factors like the number of users, call volume, and location/s (if you are operating from multiple locations). Some key questions to ask yourself when looking at different systems would be how many phone lines you need, the number of extensions you will need, what features are available and how easy it is to set up. If you’re looking for the BEST PBX keep in mind you will need to buy or lease the system and have an IT professional set it up for you. Once you’ve determined what you need, it’s time to start looking at different systems. Each system has its unique features, so you must find one that meets your specific needs.
If you have a small business with up to 25 employees, an on-site PBX phone system may be the best option. These systems are installed in your office and allow direct communication between users on the system. They also offer features like voicemail, call forwarding, conferencing, and more. A hosted PBX system is a great choice for businesses that have outgrown their on-site system or need features that an on-site system can’t offer (like remote workers). With a hosted PBX system, all of the hardware and software are housed off-site at the provider’s data centre. This means you don’t have to worry about maintaining any equipment, or hosted phone systems and voice over IP (VoIP) systems. Some of the most popular VoIP providers include Ring Central, Grasshopper, and Nextiva.
Set Up Your Business Phone System
Now that you have your business phone system set up, it’s time to make the most of it! In this section, we will go over some tips on how to use your new phone system to its fullest potential. First and foremost, be sure to familiarise yourself with all of the features your system has. Each phone system is different, so be sure to read through the user manual thoroughly. There may be features you didn’t even know existed that can help improve your productivity or communication within your company.
Additionally, take some time to customise your settings according to your needs. For example, if you find that you are always receiving too many calls at once, consider increasing the ring timeout on your phone or adding an automatic call forwarding feature to another number. Once you are familiar with your system, it is time to think about how you will use it daily. Consider what features might be most useful for your type of business and which ones would not make sense at all (such as fax machines). Think about whether or not any other ways could benefit from having their dedicated line instead of sharing one phone line between multiple employees. Finally, decide who will answer calls during peak hours and when they should expect them back in the office if possible so they can plan accordingly.
Maintain Your Phone System
Ensure that your phone system is up to date with the latest firmware. Firmware updates are important as they help improve the overall performance of your business phone system. This also ensures that you have access to all the new features and functionalities, which may be vital for your organisation’s needs in the future. Check if there are any errors on the console related to certain features or functions not working properly. If so, take a look at it and see what can be done about it. The next thing you should do is make sure that no calls are being made from unknown numbers, this will prevent anyone else from accessing sensitive information such as credit card details. If someone unauthorised attempts to make a call, your phone system will reject the call. Periodically review your logs and audit trails for any suspicious or unauthorised activity. This will help you stay on top of things and protect your business from potential security threats. Finally, keep backups of all important data related to your phone system (e.g., user settings, configuration files) in case you need to restore them at some point in the future.
No matter which system you choose, make sure that you take the time to set it up properly and test all the features. By following these tips, you can have a business phone system that is easy to install and use while enabling you to stay connected with your customers.