Digital payment has recently become the most accessible transaction system, which is a proven revolution in existing payment methods. It started as an option but within a short time has evolved into a necessity. In the last two decades almost 96% of financial transactions and payments have become digital across Canada, and Gigadat Solutions, a Canada-based financial service provider company decided to develop ergonomic and efficient online banking payment solutions to connect Canadian consumers with global e-merchants and service providers.
Below are highlights from the interview conducted between Guy Fietz and Insights Success:
Describe your company and its cutting-edge (domain of the respective project) solutions which address all the needs of your customers.
Gigadat provides the most optimized payment service in Canada with unique bank level solutions that allow the customers to use native-like steps in order to quickly and safely pay for goods online. It is truly a 24/7 operation, and assists all of its customers day in and day out with their transactions and provides real live assistance if required in order to maximize our clients conversion rates and provide assurance and security for all our clients’ customers worldwide. Transparency is one of the key ingredient to Gigadat’s huge success and we provide a 100% real-time online reporting engine that allows all our clients to monitor, audit and forecast their revenues generated from Gigadat Solutions.
Give a detailed description of the featured person’s influence over the company and the industry.
Guy Fietz, CEO of Gigadat is a serial entrepreneur and a Canadian pioneer who created the first clearinghouse in Canada for fixed line and mobile telephone billing. Guy Fietz and his teams have been in the Alternate Billing space for over 20 years. The group has evolved from a Home phone billing platform, including Mobile billing networks and a full IXC Carrier status, to the Online Payments solutions at a bank level. He has created Gigadat to continue these services at a bank level by assembling a team that also has been in the high risk alternate payment industry for over 15 years in order to evolve to the next level of payments.
Describe in detail about the work culture and the values that drive your company.
Gigadat’s work culture is fanatastic, we have employees that have been with us for over 15 years and a lot that have been with us for over 10 years in a high turn-over environment and that say a lot. We treat everyone as part of an integral team to complete a smooth running machine. We do carefully select employees and also provide them with incentive plans to perform well and outside of the box. We expect a lot from our employees and constantly challenge them through management to provide insight on how to improve procedures or systems that get put into a queue to develop or put into practice. This keeps our company on the cutting edge as technology moves faster and faster these days.
What marketing activities do you implement o reach out to your potential customers?
Our Sales and Marketing team is world class. It is headed up by Olivier Bourreau and Sebastien Maraine who handle our global teams. We are completely accessible unlike a lot of payment companies these days. We attend all of the key trade shows around the world however typically do not have a booth as our customers around the globe are world leaders in the Online Payment and Services industries. Those customers are present in these shows so we choose to be present but not to compete with our customers intentionally. It’s not hard to find us either at the shows in Europe or in our offices in Canada. You can typically get a hold of us anytime, anywhere.
What is your idea of Corporate Social Responsibility?
Gigadat is a payment facilitator and we live in regulated markets. We have respect for all regulatory requirements from around the globe which is a difficult task. We ensure that all our clients are AML and KYC certified or licenced where applicable, including GDPR practices if required. Gigadat provides transparency in any suspected or fraudulent transactions with its banking partners and has a 99.99% recovery rate on these transactions which provides a stable environment for our clients around the globe.
What technologies are you leveraging to make your solutions resourceful?
Gigadat’s BluSky reporting is a 100% real-time reporting engine available to all our clients. This allows our clients to typically reposition our solutions to the top of the cashier page as we provide such high conversion rates. Gigadat is always developing with our in-house team of programmers and developers. We have several world class developments that will launch later this year and early next, such as Request for Funds which will allow a lot of merchants to provide subscription services online as well. We make Integration a simple process and we are very responsive, regardless of the client’s time zone. This can be difficult but we choose to Be There.
What are your company’s future aspirations? What strategies are you undertaking to achieve those goals?
Gigadat’s team is and strives to stay on top of the ever-evolving markets by listening closely to the needs of our clients and meeting with them regularly. Gigadat is NOT a “set it and forget it” organization. We are very client- and customer-oriented so we do listen to the needs of the consumer as well as adapt to make things easier and more efficient for them. Gigadat is always automating where possible. It’s now called AI, but we have been building AI solutions within our products and services for years.
Gigadat is well known around the globe to be the GO TO Canadian Payment Facilitator for any Acquirer, Payment Provider, or Large Online aggregator or Gateway Provider who wishes to turn on the Canadian tap by adding our solutions. Our clients are all the Who’s Who around the globe so use your imagination who they could be and they are most likely a client of Gigadat Inc.