Back in 2010, two partners named Walter and Tony who had been developing and implementing PSA software for leading software vendors joined hands and founded CrossConcept. Within the founders and subsequent employees, CrossConcept have hundreds of years of combined experience helping service organizations to automate their processes. Since its inception, the company’s clients have ranged in size from a handful of people to more than thirty thousand.
Later in 2017, CrossConcept launched its very own PSA solution called CrossConcept Continuum PSA using its years of real-world industry experience. CrossConcept’s PSA solution contains a carefully curated feature set focusing on best practice functionality that service organizations actually use. Its user interface is laser focused on minimizing clicks and on being intuitive. Frontline employees find it a helpful planning tool catered to their personal needs, rather than a necessary evil enforced by management. This focus on effective simplicity colors not only the CrossConcept Continuum product but all aspects of doing business with the company.
CrossConcept’s roots are based as a service company and while it has transitioned to be a software developer, it will always consider itself a service company first that provides a fantastic PSA tool. Partnering with customers to help make them successful will always be CrossConcept’s core value.
In 2018, CrossConcept’s amazing work was recognized by both the Top Choice Awards and Three Best Rated for the organization’s innovative mindset and outstanding service. CrossConcept took home the award for “Best IT Service” from both awarding companies.
The organization’s vision as a business is to become the number one PSA vendor worldwide by leveraging its innovative, intuitive and cutting-edge solution along with its award-winning services.
Going Beyond Traditional PSA Solutions
CrossConcepts Continuum provides service organizations with an all-in-one, modern professional services SaaS solution that is easy to implement, simple to use and can be customized in order to scale with a customer’s needs today and in the future. CrossConcept Continuum goes beyond traditional PSA solutions available today mainly by incorporating cutting-edge UI technology, which makes the solution more user-friendly, resulting in fewer clicks within the solution and time spent logging data. CrossConcept claims an innovation in their time-scheduling module which offers the end-user functionality that has never been seen before in PSA.
Additionally, CrossConcept Continuum has been built from the ground up to easily integrate with accounting systems and seamlessly synchronize projects and accounting within one unified system. Their innovative PSA solution allows organizations to maximize profitability by seamlessly connecting projects and financial accounting, enabling users to manage all stages of their project from conception to completion and deliver on their promises. CrossConcept Continuum is a simple, yet powerful PSA solution built with the end-user in mind. Fast, flexible, powerful and user friendly!
The Immensely Experienced Leaders
With more than 25 years of experience in the IT sector, Walter Perdigao, the Co-founder and VP of Services heads up the services side of the organization. He’s passionate about information technology and is a proud gadget geek- & owns just about every type of personal technology that one can think of. He’s equally passionate about getting the right tools in the hands of businesses of all sizes to help them succeed.
Tony Abou-Akl is the other Co-founder and the VP of Development and Support. He commenced his career immediately after graduating and since then has thrived in the Computer Science field. As a key developer for one of Canada’s premier PSA solutions, Tony’s entrepreneurial spirit inspired him. He wanted more – he wanted a company that was first class, prided itself on support of both customers and employees alike. In 2010 CrossConcept Inc., was founded and quickly exceeded their goals as a premier third-party service provider. As years went by, Tony once again believed they could do better. Along with his partner he spent years listening to customers which resulted in the development of their very own world class PSA solution; and voila! CrossConcept Continuum was born.
Tackling Challenges with a Comprehensive Solution
CrossConcept believes businesses are often forced to implement a PSA solution that is too complex for their needs or even worse – give up features they need by rolling out a low-end solution due to cost restrictions. CrossConcept Continuum fits perfectly in the middle, providing rich functionality for SME businesses at a competitive price point with the ability to scale as your business grows. Simplicity is the key game changer in PSA and CrossConcept Continuum offers just that.
Lastly, the CrossConcept team have decades of combined experience working on small, medium and large PSA implementations since the late 90’s. The founders and team’s real-world experience is what drove and shaped the creation of CrossConcept Continuum.
A Satisfied Clientele
“CrossConcept Continuum PSA makes it easier for me to do my job as CEO. I don’t think of it as just a PSA system, but rather as a business solution that enables me to manage my entire business on a daily basis. We’ve seen a monthly calculated saving of 18.5% on time usually spent using legacy systems, spreadsheets, and outdated methods”– Brian Pavlidis, President, Net2Net IT Solutions.
“CrossConcept’s PSA resources provided Hitachi Data Systems with business consultation to help us quickly achieve our objectives. Their deep knowledge of PSA and open and collaborative approach were vital to helping our professional services organization develop complex logic and supporting reports to increase productivity and run our business more efficiently.” – Michiko Nielsen, Operations Manager Global Solution Services, Hitachi Data Systems.
Source: The 10 Best Professional Services Automation Solution Providers 2018
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