CRMIT Solutions: Enabling Customer Experience with Cloud and Mobile Computing

Vinod won the Best CRM Project Award 2012 and Best Cloud-based Programme Award 2012. During his tenure with BroadVision, he led the implementations of the fastest growing e-commerce sites and the first mobile commerce application in India. His accolades also include, PC Quest’s “Maximum Social Impact for Indian people in 2004” and the “Best IT Implementation in India for 2005”. At American Airlines, as a Technical Lead, he received the “Franz Edelman” award for best software application in Management Sciences/Operations Research area.

Vinod Reddy, Founder & CEO continues to drive CRMIT’s business and technological strategies. In the past, he served major roles in technical and management field with American Airlines, BroadVision and Sabre Holdings, and now instrumental in driving CRMIT Solutions from a startup to one of the pioneers in SaaS based Customer Experience Management (CXM) solution providers.

In the early 2000, when dot-com bubble happened, it was increasingly challenging to adopt eCommerce technology in India. As per research, less than 2% of India’s population adopted those technologies in 2002. Since then, CRMIT Solutions, an early believer and thought leaders in ‘Cloud and Mobile Computing’ forged the consumerization of enterprise technologies delivering the largest cost effective and most successful Cloud and Mobile Based Computing (eCommerce) Application in India.

CRMIT Solutions, is a pioneer in delivering SaaS based Customer Experience (CX) consulting & solutions and one of the largest cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains, including banking, financial services, insurance, public sector, education, retail, manufacturing, life sciences, energy, telecom, etc. CRMIT Solutions has also successfully accomplished 1000+ CRM training engagements globally. CRMIT Solutions supports its global customers, through its offices in Australia, USA, Europe, India, Malaysia & Japan.

Vinod holds a MS in Computer Science & Engineering from the University of North Texas. Filed Patent on Social Knowledge Search in India & USA.

Mobility, Visualization and Analytics Solutions

In India, user adoption has been the key challenge for the IT industry. With the increased consumerization of enterprise applications and access to mobility; delivering personalized and relevant information remains, the-moment-of-truth.

CRMIT has pioneered Mobile CRM deployments since 2005 and recently launched the new field sales automation mobile app, namely CRM++ FieldSalesPro. This mobility solution (currently available on iOS and Andriod platforms) demonstrates, their ability to extend solution on ubiquitous devices and platforms.

CRMIT Solutions has been engaged in various mobility, visualization and analytics solutions involving customer data engagement and enrichment. With over 200+ certified CRM consultants and over 500+ successful CRM deployments globally, CRMIT Solutions offer a range of CRM++ applications for accelerated deployments including various rapid implementation & migration utilities. As an established & trusted Customer Success Partner with a proven track record, CRMIT Solutions demonstrates a commitment to excellence with certified skills in Oracle® Cloud CRM and SalesForce Cloud. CRMIT Solutions’ extensive domain experience, technological excellence and stress on timely responses are the key differentiators. Through a global delivery model and structured methodologies, CRMIT Solutions delivers innovative cloud based CRM solutions worldwide with customer satisfaction.

CRMIT Solutions, takes pride in understanding their customers business and deliver short-term help and long-term stability. Customers have witnessed reduced risks, rapid implementation, cost control, and improved predictability. Following the mantra ‘Customer Success’, CRMIT has achieved close to 100% customer satisfaction which differentiates it, in the current marketplace.

CRMIT is excited about the enormous potential in Asia Pacific markets and remains committed to their market leadership in CX solution offerings with the special focus on Customer Success.

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