Chuck Patel, CEO of CHAMPS Analytics, is responsible for all the aspects of the business. This dynamic person and graduate from the Georgia Institute of Technology, Atlanta, USA is the focus of this article. While working at CHAMPS, he learned to keep his prime point of focus on his client’s satisfaction with the analytics solutions they deliver. He has over 20 years of experience in selling and implementing Enterprise Software; specializing in Business Intelligence, Customer Relationship Management and large scale CMMS Maintenance Management. With his strong sense of vision, he is able to understand the needs of analyzing data to drive higher performance in business. As a result, he is successful in implementing Data Discovery and Visualizations tools like Qlik, Tableau and Alteryx for his customers. He firmly believes that data is the new currency and Business Intelligence is the next frontier of enterprise software solutions that allow their clients make better decisions. Chuck has proven to his many clients that the next multimillion dollar idea is buried in their data and his company will help you unlock this data to realize its bottom line impact to your business.
The Ultimate Goal to be Scored
Chuck always had a mission to partner with leading commercial software publishers and offer high-value solutions to clients that can be implemented quickly and affordably. He is also keenly focused on changing the wrong notion; as many people tend to think, implementing Enterprise Software is expensive and time consuming.
CHAMPS Analytics prides on delivering solutions that are ½ the cost, Twice the value and Implemented in a ¼ of the time when compared to traditional BI vendors.
Findings During the Journey
During Chuck’s journey the most important lesson that he was able to learn, was to distinguish the customers based on their requirements. Not all customers are same, nor their problems. So, he always emphasized on managing clients specifically. Each client has specific drivers to manage their Business Performance, so their metrics are unique.
He says, “I have learned to listen to each customer for their specific areas of importance. While it may help to identify with other clients – this is not always the case.”
Evolution with the Evolving Time
With the passing time, Chuck has achieved success in making his clients realize that the old school process of buying expensive software that takes months to implement is obsolete now. Today, clients want solutions that are agile, fast to deploy and delivered with mimimal costs in professional services. In the sense of being unique, Chuck has always been successful in bringing industry specific knowledge to the table. With over 40 years of experience from the parent company which develops nuclear power maintenance management solutions, Chuck is able to drive CHAMPS Analytics to be the leader in the space of developing business solutions for the utility industries.
Strategies to Compete with the Competitors
Chuck always believes in marching towards success, with a notion of providing quality services to their clients. Though, the competition in the segment is tough, he competes with the larger entities by over delivering top notch expertise to their clients in manner that doesn’t equate to large professional service fees. He believes in giving prospective clients a taste of how they would work with CHAMPS as part of a proof of concept that is usually done at no charge. Think of it as a try it before you buy it approach where there is very little risk to engage with CHAMPS.
Qlik: A Truly Dynamic BI Ecosystem
Qlik is a Business Discovery platform that delivers true self service BI that empowers business users by driving powerful decisions with complex data made easy. Qlik is not only the most intuitive self service business intelligence platform in the market, but it’s also an enterprise-proven architecture that will scale with the client’s needs. In addition, Qlik has one of the largest and most engaged business intelligence user community where ideas and solutions are shared and implemented quickly.
Traditional BI based on queries and cubes may run in memory for faster response time, but they still require IT to maintain the data associations which users depend on manually. It’s what Qlik does with loading data into RAM and leveraging 64 bit computing that really makes a difference. The Qlik Business Discovery platform has an inference engine that maintains the associations in the data automatically and calculates aggregations on the fly, as needed for a super fast user experience. It also compresses data down to 10% of its original size to optimize the power of the processors and accomplishes everything within a single, comprehensive product.
Success for CHAMPS Analytics is to provide outstanding service to their clients. Following the footsteps of Dale Carnegie, Mr. Patel even maintains an SLA on his voice mail and returns to clients call within 4 business hours, thus taking the client relationship to new heights.