With smartphone users relying more on their phones now than at any other point in history, repairing and servicing these devices has become big business. As a result, an entire industry dedicated to servicing these devices has emerged over the last 5-10 years. . The industry leader in this space is CPR Cell Phone Repair. CPR is a global technology repair franchising company and is dominating the mobile device repair industry by providing great customer service and by making good on their tagline, “we save you mobile life”..
CPR® presently has over 500 locations worldwide and has been franchising since 2004. CPR has locations throughout the US, Canada, India, Kuwait, Nigeria, Guatemala, Ivory Coast, Mexico, and will soon be opening in the Kingdom of Saudi Arabia, Turkey, China, and the Caribbean Islands – all with Master Franchises.
Adding Value to the Damaged Gadgets
CPR has grown to be the category leader by focusing on sustainable value for its franchise partners in multiple areas including Product/Service Diversity, Operational & Technical Training/Certification, Preferred Supplier Pricing Programs, Aggressive Lead Generation Programs, Advanced Operational Technology, and National Account Relationships. The company provides on-premises repair of cell phones, iPads, computers, drones, game systems and other electronic gadgets from its franchised locations that offer “while-you-wait” service.
Specializing in water damage, charging ports, broken LCD’s and much more, CPR has the capability of fully restoring damaged devices – in-store and usually in under an hour.
CPR can service almost any customer that walks through its doors. Either by repairing their broken consumer-electronic device, replacing their device with an upgraded device or a similar device, or purchasing their broken device which holds no value to them – which in the end, keeps devices out of its landfills and makes planet greener.
Customer Satisfaction is the Key
Dedicated service, industry expertise and trusted technicians enable CPR to earn its customers’ trust. CPR provides customers with a life-time guarantee on repairs, to ensure customer satisfaction. The end result of the value proposition offered to CPR customers is that they choose CPR more than any other mobile device repair company in the industry.
CPR consistently monitors its performance levels through a continuous improvement process. This process allows each aspect of its operations and technical training programs to be analyzed and tracked so it can determine how to improve training and to stay abreast of industry changes. This process ensures that its technicians are the most qualified in the industry. It operates to standardized policies and procedures that allow it to be efficient and consistent in the use of resources and in its ability to take care of its customers quickly.
A solid franchisor needs a robust supply-chain. CPR, through its partners, has acquired and operates one of the largest mobile parts supply-chains in North America. This provides longevity to the brand and buying power for its franchisees. CPR has 40% more population coverage than its nearest competitor.
CPR’s establishment of an effective Quality Management System, which adheres to ISO’s strict requirements, provides technical and operational training and is dedicated to achieving customer satisfaction. Its CompTIA Certified Technician Trainer (CTT+) certification authenticates its technician’s dedication to excellence as industry leading instructors.
In addition, CPR’s Corporate Technical Training Management team has received IPC-7711/IPC-7721 Rework and Repair Application Specialist Training certification for advanced soldering. It possesses the skills required to meet the industry’s high standards to produce quality soldered devices. It is also a Small Business Administration (SBA) approved franchising company. CPR was also ranked 26th by Entrepreneur.com’s Franchise 500 ranking.
Heading towards the Future
CPR aims at filling the void in the mobile device repair space while maintaining leadership position in the industry. The company is positioning itself to expand its in-home services (smart homes), and become the leaders in the emerging IoT space that is set to explode over the next 5 years.