Managing desktops remotely can be a challenge, especially if the MDM or remote desktop management software used is not capable enough to handle multi-platform requirements.
Accessing and managing desktops running on different operating systems used to be a challenge for IT admins, but remote desktop support and management have now gained multi-platform support, and with the latest releases of Linux, IT admins now have an option to seamlessly connect, manage, and secure desktops within their networks.
Initially developed to provide IT and desktop support technicians a better option to provide support, Remote Linux support has now gained prominence in provisioning security policies and ensuring security for mobile devices, desktops, and laptops. When combined with a robust MDM solution (like 42gears), IT admins can now fully manage and secure remote devices – all from a single unified console.
Let’s take a quick look at how Remote Linux Support simplifies Remote Desktop Management:
1. Data and file transfer
With a fully stacked MDM solution like SureMDM by 42gears, IT admins can now remotely access and transfer files to any Linux-operated system. This particular functionality helps with security patches and configuring driver-related issues since Linux systems can run into hardware-related issues.
2. Chat support from the technical team
During a remote Linux support troubleshooting session that’s enabled by an MDM solution, the user can chat with the concerned technical support team and clear any queries related to the issue at hand. With chat support, the support team can be in constant touch and take the user through the troubleshooting session.
3. Invite technicians for troubleshooting assistance
MDM solutions also offer the option to add an external technician (someone who isn’t a part of the troubleshooting session) to a remote troubleshooting session for live assistance. This allows for faster and more effective troubleshooting sessions, in which the technicians can collaborate and solve issues together.
4. Compatibility with most versions of Linux
One of the biggest advantages of using Linux for developers and application testers is the high number of Linux versions to choose from! Linux comes in multiple versions, such as Ubuntu, Red Hat, Linux Mint, Debain, etc. But regardless of which Linux distro is being run, MDM solutions (like SureMDM) are compatible with all major versions of Linux and work on these operating systems seamlessly.
5. Access Linux desktops remotely from Windows devices
MDM solutions also offer admins and technicians the option to connect to any Linux workstation from any Windows device. MDM allows for cross-platform operations, and this capability extends to other major operating systems as well – Mac, Android, and iOS.
With enterprises and businesses adopting remote working and BYOD policies, Remote Linux Support is an essential feature that IT admins need access to, as development and testing teams tend to use the Linux OS. But with mobility solutions, IT can now support, manage, and secure desktops running on different operating systems like Windows, macOS, Linux, Android, and iOS. Such solutions provide both IT and end-users with the flexibility and the ability to scale to accommodate any new requirement.
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