Whether it’s at the dentist’s, hospital, or airport, we’ve all had to wait around in a waiting room at some point. Everyone knows exactly what they disliked about that particular experience. However, it is more difficult to pinpoint exactly what made it pleasant. If you want to avoid any negative afterthoughts on your waiting room, have a look at this list! Here are the top 7 things you’ll need to create a relaxing and engaging environment and make people at home in your waiting room.
1. Decor and Ambiance
First things first, make sure your waiting room looks good! If you want your patrons to be impressed with your style and feel welcome, you have to put a little effort into how your waiting room looks. When it comes to decor, you want it to be tasteful and cohesive, pick a warm and friendly color scheme and stick to it! Whether it’s a few pictures on the wall, some plants, or some patterns, a little decor goes a long way. Put your patrons at ease and leave a good first impression with good lighting. To create a comforting atmosphere, make sure your waiting area is lit properly. Warm lighting will ensure that your patrons feel safe and secure and know what they’re looking at.
2. Seating – a Place to Stay
To impress and satisfy most people, the bare minimum you need is comfortable seating and lots of it. It’s important to make sure that your patrons enjoy their stay while they wait. When planning the perfect seating in a waiting room, you need to find a balance between price, comfort, space, and design. A good combination of these factors is beam seating, which takes up the least amount of space and can be a stylish pop of color to any waiting room. Once you’ve acquired the right seating, next you need to think about placement. You need to organize the seating in a way that makes sense both visually and spacially.
3. Make the Waiting Fun
Whether you’ll have people in your waiting room for 15 minutes or 3 hours, you need to make sure that they’re entertained. To ensure your patrons a pleasant experience, you need to do some research first. Knowing the demographic and average wait time of the people going in and out of your waiting room will help you provide the right entertainment. A good place to start is to have some reading material. A selection of magazines or newspapers is a cheap and effective way to give your patrons something to do. Another option is to have a TV that can show programs, most suited for your patrons. If children frequent your waiting room, it might be a good idea to have a designated ‘kids zone’. Add some toys, lego sets, or coloring books to keep them happy and occupied.
4. Food and Water
Another good way to take care of your patrons’ needs is to have some form of snacks or beverages available. This can be in the form of a free water dispenser or a few bowls of sweets that the guests can help themselves to. If you’re looking to make a quick buck while your guests wait, having a vending machine available is also a good idea. Putting in a little effort and cash goes a long way in providing a comfortable environment. Just make sure to do a little research first, on the best and safest snacks for your particular clientele. Don’t forget to keep the vending machine stocked and working. There’s nothing like the disappointment of an out-of-service vending machine!
5. Plants and Vegetation
When thinking about sprucing up your waiting room, while also keeping your patrons calm, adding some plants is the way to go. Plants reduce stress in people in hospital waiting rooms, so they’re likely to do the same for your patrons. They can also be a lovely visual addition to any room. Choosing the right plant can be tricky, as you need something that not only looks good but is also easy to take care of, maintain, and is nonallergenic. Succulents or ferns are a good way to go. They are easy to take care of, keep neat, and look fabulous! Don’t forget to water them! If alive plants make people calm, dead ones may have the opposite effect.
6. Keep Things Clean and Tidy
Your waiting room should be an extension of your establishment. If your patrons are surrounded by dust, coffee stains, ripped magazines, and crumbs, they’re not going to have the best first impression. Make sure to keep your waiting room clean to reflect your professionalism and class. It’s not only about dust and crumbs though! Keep your magazines stacked neatly, your potted plants in order and your pictures hung straight! This gives your patrons a sense of security and comfort. Don’t make them question coming to your establishment in the first place. Another tip to keep things clean is to have bins present in your waiting room and to empty them on a daily basis.
7. Informative and Welcoming
Another aspect of making your patrons feel safe and secure is to make sure they stay informed. Keep the clocks running and if you have any announcements, post them where people can see them. If you have wifi in your waiting area, make sure to have the password up somewhere. Should your patrons have any queries or need some help, having brochures or an information desk might help. Depending on your establishment, having informative posters or signs might be a good idea too. Signs can help them navigate your waiting area and streamline their stay. Make your patrons feel welcome by having friendly staff available to help, answer questions, and greet them.
Now that you’re all set and ready to create the perfect waiting room, it’s time to do some research and get started! Find out who your patrons’ are, what their needs are, and how you can make them feel happy, comfortable, safe, and secure. From the design to the seating to the selection of magazines, no detail is too small to make sure your waiting room is perfect! Good luck with your design, and make sure to utilize all the tips we’ve talked about