Zoom: Real-Time Video Collaboration Experience

With the mission to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever, Zoom offers the best video, audio, and screen-sharing experience across Windows, Mac, Linux, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.

Eric S. Yuan, Zoom’s Fearless Leader

Eric S. Yuan, founder and CEO of Zoom, is a graduate of the Stanford University Executive Program. Before starting Zoom, he served as a Corporate Vice President of Engineering at Cisco, where he was responsible for Cisco’s collaboration software development.

While explaining the initial stages of Zoom, Eric said, “When I saw so many businesses unhappy with their video and web conferencing tools because of the video quality, complexity, and poor mobile experience, I felt I had an obligation to fix the problem because I contributed to that problem as one of the founding engineers as well as VP of Engineering at WebEx. I started Zoom to deliver a new video and web conferencing platform to bring the happiness back to the users.”

Zoom’s Video Conferencing and Web Conferencing Services

Zoom’s core platform runs on mobile, desktop, and room systems, and has several unique features such as iOS app screen sharing. Zoom offers a cloud service that merges video conferencing and online meeting features like screen sharing and IM/Presence into one simple platform. Zoom Rooms is the world’s only software-defined video conference room system built on Mac OS and iOS. This system runs on Mac Mini with an iPad controller, and is currently being developed for PC. With Zoom Video Webinar, up to 3,000 viewers can watch up to 25 video panelists with screen sharing.

Who is Zooming

With large legacy vendors already dominating the industry, it was difficult for Zoom to gain footing. However, particularly in the past year, they have gained major enterprise customers including Uber, SolarCity, Ceasars Entertainment, and over 170,000 other businesses.

Zoom’s ideal clients are business users who need to collaborate with colleagues, partners, or customers remotely. Zoom is used widely among higher education, healthcare, SMB, and enterprise alike.

Suggestions for Start Ups

Eric suggests to new startups: “Focus on your customers and deliver happiness to them. That is the #1 most important thing.”